Privacy Policy
Last Updated: September 2026
At K H DIY Centres, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share personal information when you visit khdiycentres.com, make a purchase, contact us, or otherwise interact with our website and services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. About K H DIY Centres
K H DIY Centres is an online retailer offering products across hardware, pet supplies, toys, and related categories.
Store Name: K H DIY Centres
Website: khdiycentres.com
Email: contact@khdiycentres.com
Phone: +44 11 3274 6986
Address: 69-71 Brudenell Grove, Leeds LS6 1HR, United Kingdom
2. Personal Information We Collect
The personal information we collect depends on how you interact with our website and services.
We may collect information including:
- Your full name
- Email address
- Telephone number
- Billing address
- Delivery address
- Order and transaction information
- Products purchased, viewed, or added to your basket
- Account information, where applicable
- Customer service communications
- Device and browser information
- IP address and general location information
- Website activity and interaction data
- Cookie and similar technology information
Payment information may be collected and processed directly by the payment providers available through our checkout. K H DIY Centres does not necessarily receive or store your complete payment card information.
3. How We Collect Your Information
We may collect information directly from you when you:
- Place an order through our website
- Create or use a customer account
- Contact our customer support team
- Subscribe to marketing communications
- Complete a form on our website
- Request a return or refund
- Participate in a promotion or offer
- Browse or interact with our website
We may also receive certain information automatically through cookies and similar technologies or from service providers that help us operate our online store.
4. How We Use Your Personal Information
We may use your personal information to:
- Process and fulfil your orders
- Arrange delivery of your purchases
- Provide order confirmations and delivery updates
- Process returns, exchanges, and refunds
- Respond to customer enquiries
- Provide customer support
- Process and verify payments
- Detect and prevent fraud, misuse, and unauthorised transactions
- Maintain and improve our website
- Understand how customers use our website and services
- Maintain appropriate business and transaction records
- Comply with legal and regulatory obligations
- Protect our customers, website, and business
- Send marketing communications where permitted
We process personal information only where we have an appropriate legal basis under applicable data protection law.
5. Legal Bases for Processing
Where UK data protection law applies, we may process your personal information under one or more of the following legal bases:
Contract
We may process information where it is necessary to fulfil a contract with you or take steps at your request before entering into a contract. This includes processing and delivering your order.
Legal Obligation
We may process information where necessary to comply with applicable legal, regulatory, tax, accounting, or other obligations.
Legitimate Interests
We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.
These interests may include improving our services, protecting our website, preventing fraud, and operating our business effectively.
Consent
Where required, we may process information based on your consent.
If processing is based on consent, you may withdraw your consent at any time, subject to applicable law.
6. Orders and Payments
When you place an order, we collect information necessary to process and fulfil your purchase, including your contact, billing, delivery, and order details.
Payments made through our website may be processed by third-party payment service providers.
These providers may collect and process information necessary to:
- Authorise your payment
- Complete your transaction
- Prevent fraudulent transactions
- Verify payment information
- Meet their legal and regulatory obligations
The payment methods currently available to you will be displayed during checkout.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide and improve our services.
Cookies may be used to:
- Keep essential website functions working
- Remember your preferences
- Maintain your shopping basket
- Support checkout functionality
- Understand website traffic and usage
- Measure website performance
- Improve the shopping experience
- Support advertising and marketing where permitted
Some cookies are necessary for our website to function properly. Other cookies may require your consent under applicable law.
Where available, you can manage your preferences through our website's cookie controls. You may also manage cookies through your browser settings.
Disabling certain cookies may affect some features or functionality of our website.
8. How We Share Personal Information
We may share personal information with third parties where reasonably necessary to operate our business and provide our services.
These may include:
- E-commerce and website service providers
- Payment processors
- Delivery and logistics providers
- Customer service providers
- Hosting and IT service providers
- Security and fraud-prevention providers
- Analytics providers
- Marketing and advertising providers where permitted
- Professional advisers such as accountants or legal advisers
- Government authorities, regulators, courts, or law-enforcement agencies where required by law
We expect service providers handling personal information on our behalf to use appropriate safeguards and process information only for authorised purposes.
9. Marketing Communications
Where permitted by law, we may send you information about products, promotions, offers, or updates from K H DIY Centres.
You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the relevant communication or by contacting us at:
Unsubscribing from marketing communications does not prevent us from sending essential service communications relating to your orders, payments, returns, refunds, or customer service requests.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
This may include retaining information where necessary to:
- Complete and maintain records of orders
- Provide customer support
- Process returns and refunds
- Resolve disputes
- Prevent and investigate fraud
- Maintain appropriate financial records
- Meet tax, accounting, legal, or regulatory obligations
The exact retention period may vary depending on the type of information and the reason it is being processed.
11. Data Security
We take reasonable administrative, organisational, and technical measures designed to protect personal information from:
- Unauthorised access
- Unauthorised disclosure
- Loss
- Misuse
- Alteration
- Destruction
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
Customers are also responsible for keeping any account credentials and passwords confidential.
12. International Data Transfers
Some service providers that support our website and business operations may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps where required by applicable law to ensure that relevant safeguards are in place.
13. Your Privacy Rights
Depending on applicable law and your circumstances, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Request restriction of certain processing
- Object to certain processing
- Object to direct marketing
- Request transfer of certain personal information
- Withdraw consent where processing is based on consent
These rights may be subject to legal requirements, limitations, and exceptions.
To exercise an applicable privacy right, please contact:
We may need to request additional information to verify your identity before completing certain privacy requests.
You may also have the right to raise a concern with the relevant data protection authority if you believe your personal information has not been handled appropriately.
14. Children's Privacy
K H DIY Centres may sell toys and other products intended for children. However, our online shopping and purchasing services are intended to be used by adults.
We do not knowingly seek to collect personal information directly from children where parental or guardian consent would be required under applicable law.
If you are a parent or guardian and believe that a child has provided personal information to us inappropriately, please contact us at contact@khdiycentres.com.
15. Third-Party Websites and Services
Our website may contain links to websites, applications, or services operated by third parties.
We do not control independent third-party websites and are not responsible for their privacy practices, security, or content.
We recommend reviewing the privacy policy of any third-party website or service before providing personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, business practices, technology, legal requirements, or other operational reasons.
When changes are made, the updated Privacy Policy will be published on our website and the Last Updated date may be revised accordingly.
We encourage you to review this page periodically.
17. Contact Us
If you have questions about this Privacy Policy, how we handle your personal information, or would like to make a privacy-related request, please contact us:
K H DIY Centres
69-71 Brudenell Grove
Leeds LS6 1HR
United Kingdom
Email: contact@khdiycentres.com
Phone: +44 11 3274 6986
Website: khdiycentres.com