Terms & Conditions
Last Updated: September 2026
Welcome to K H DIY Centres. These Terms & Conditions govern your use of khdiycentres.com and purchases made through our website.
By accessing our website, browsing our products, or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.
1. About K H DIY Centres
K H DIY Centres is an online retailer offering products across categories including hardware, DIY, pet supplies, toys, and related products.
Store Name: K H DIY Centres
Website: khdiycentres.com
Email: contact@khdiycentres.com
Phone: +44 11 3274 6986
Address: 69-71 Brudenell Grove, Leeds LS6 1HR, United Kingdom
2. Use of Our Website
You may use our website for lawful personal shopping and informational purposes.
You must not:
- Use the website for unlawful or fraudulent purposes
- Attempt to gain unauthorised access to our website or systems
- Introduce viruses, malicious software, or harmful code
- Interfere with the operation or security of our website
- Misuse website content or intellectual property
- Submit false, misleading, or fraudulent information
We reserve the right to restrict access to our website where reasonably necessary to protect our customers, business, or systems.
3. Product Information
We aim to provide clear and accurate product descriptions, specifications, photographs, prices, and availability information.
However, minor differences may occasionally occur between website images and the actual product, including differences caused by screen settings, packaging updates, manufacturer changes, or product revisions.
Customers should review the product description, specifications, dimensions, compatibility information, age recommendations, and other relevant details before purchasing.
If we discover a material error affecting an order, we may contact you before processing or dispatching it.
4. Product Availability
All products are subject to availability.
Adding an item to your shopping basket does not reserve that product.
If an item becomes unavailable after you place an order, we may contact you to offer an appropriate solution, which may include:
- Waiting for the product to become available
- Selecting an alternative where appropriate
- Receiving a refund for the unavailable item
5. Prices
Prices displayed on our website are shown in the currency indicated on the website.
We may update prices from time to time.
The price applicable to your purchase will normally be the price displayed during checkout when your order is submitted, subject to correction of obvious pricing or technical errors.
Any applicable delivery charges will be displayed during checkout before you complete your purchase.
6. Orders
When you place an order, you are responsible for ensuring that all information you provide is complete and accurate.
After submitting an order, you may receive an order confirmation electronically.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
- A product is unavailable
- Payment cannot be authorised
- Incorrect pricing or product information has been displayed
- Fraud or unauthorised activity is reasonably suspected
- Delivery cannot reasonably be completed
- The order violates these Terms & Conditions or applicable law
If payment has already been collected for an order that we subsequently cancel, an appropriate refund will be issued.
7. Payments
Payment must be completed using one of the payment methods available at checkout.
Payment methods may be provided or processed by third-party payment service providers.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
We may perform or use appropriate payment verification and fraud-prevention checks before accepting or dispatching an order.
8. Shipping & Delivery
Orders are generally processed within 1–3 business days, excluding weekends and applicable public holidays.
Our standard UK delivery options are:
Economy Shipping
- Estimated delivery: 5–8 business days
- Cost: Free
Standard Shipping
- Estimated delivery: 3–4 business days
- Cost: £15
Delivery estimates are provided in good faith but may occasionally be affected by circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address.
Please refer to our Shipping Policy for further information.
9. Returns & Refunds
Eligible products may generally be returned within 30 days of receiving your order, subject to our Refund & Returns Policy.
Returned products should normally be unused, undamaged, complete, and in their original packaging where applicable.
For change-of-mind returns, customers are generally responsible for return shipping costs.
Different conditions may apply to faulty, damaged, incorrect, personalised, hygiene-sensitive, or otherwise restricted products.
Approved refunds are normally issued to the original payment method.
Please refer to our Refund & Returns Policy for full information.
10. Cancellations
If you wish to cancel an order, please contact us as soon as possible at contact@khdiycentres.com.
Where an order has not yet been dispatched, we will attempt to cancel it before shipment.
If the order has already been dispatched, you may need to receive the order and follow the applicable returns process.
Nothing in these Terms & Conditions limits any cancellation rights available to consumers under applicable law.
11. Damaged, Faulty or Incorrect Products
Please inspect your order after delivery.
If a product arrives damaged, faulty, incomplete, or different from what you ordered, contact us as soon as possible.
We may request reasonable evidence, such as photographs or other information, to help us assess the issue.
Where appropriate, we may offer a repair, replacement, refund, or another remedy in accordance with applicable law.
12. Hardware and DIY Products
Customers are responsible for reviewing product instructions, specifications, dimensions, compatibility requirements, warnings, and intended uses before installing or using hardware and DIY products.
Products should be installed and used in accordance with the manufacturer's instructions and applicable safety requirements.
Where professional installation or specialist knowledge is required, customers should use an appropriately qualified person.
Nothing in this section limits liability that cannot legally be excluded.
13. Toys and Children's Products
Where products are intended for children, customers should review any age recommendations, safety warnings, assembly instructions, supervision requirements, and manufacturer guidance supplied with the product.
Products should only be used for their intended purpose and in accordance with applicable instructions and warnings.
Adult supervision should be provided where appropriate.
14. Pet Products
Pet products should be selected according to the animal's size, age, needs, and the manufacturer's instructions.
Customers should inspect products regularly and discontinue use if an item becomes damaged or presents a potential safety risk.
Product descriptions are not intended to replace professional veterinary advice.
15. Warranty Claims
Valid warranty claims may be submitted within 90 days of receiving the relevant item, subject to the applicable product warranty, circumstances, and statutory rights.
Following receipt and inspection of a valid warranty return, an appropriate resolution may include:
- Refund
- Store credit
- Replacement, where available
Approved warranty claims are generally processed within 7 business days after inspection.
Nothing in these terms limits statutory rights or any longer manufacturer warranty that may apply.
16. Intellectual Property
Unless otherwise stated, content appearing on our website, including text, graphics, branding, website design, photographs, and other materials, is owned by, licensed to, or otherwise lawfully used by K H DIY Centres or the relevant rights holder.
Product names, trademarks, logos, and other intellectual property belonging to third parties remain the property of their respective owners.
Website content must not be copied, reproduced, distributed, or commercially exploited without appropriate permission.
17. Reviews and User Content
Where our website allows customers to submit reviews, comments, photographs, or other content, submissions must be lawful, relevant, and genuine.
You must not knowingly submit:
- False or misleading information
- Fraudulent reviews
- Abusive or threatening material
- Unlawful content
- Content that infringes another person's intellectual property or privacy rights
- Malicious code or spam
We may moderate or remove content where reasonably necessary.
18. Third-Party Services and Links
Our website may use or link to services operated by third parties, including payment, delivery, analytics, or other service providers.
Independent third parties may operate under their own terms and privacy policies.
We are not responsible for independent third-party websites that are outside our control.
19. Website Availability
We aim to keep our website accessible and functioning correctly but cannot guarantee uninterrupted or error-free availability.
We may temporarily restrict or suspend access for maintenance, updates, security, or other operational reasons.
20. Liability
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded under applicable consumer protection law.
Subject to applicable law, we are not responsible for losses resulting from misuse of products, failure to follow manufacturer instructions, unauthorised modification, or circumstances outside our reasonable control.
If you are purchasing as a consumer, your statutory rights remain unaffected.
21. Privacy
Our collection and use of personal information is governed by our Privacy Policy.
Please review that policy for information about how personal information may be collected, used, stored, and shared.
22. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, policies, business practices, or applicable requirements.
The version published on our website at the relevant time will apply, subject to any rights that have already arisen under an existing order.
23. Governing Law
These Terms & Conditions are governed by applicable laws of England and Wales, subject to any mandatory consumer protections that apply to you based on your place of residence.
Nothing in these Terms & Conditions affects rights that cannot legally be excluded or restricted.
24. Contact Us
If you have questions about these Terms & Conditions, an order, or our services, please contact:
K H DIY Centres
69-71 Brudenell Grove
Leeds LS6 1HR
United Kingdom
Email: contact@khdiycentres.com
Phone: +44 11 3274 6986
Website: khdiycentres.com