Terms of Service
Last Updated: September 2026
Welcome to K H DIY Centres. These Terms of Service govern your use of khdiycentres.com and any purchases made through our website.
Throughout the site, the terms “we,” “us,” and “our” refer to K H DIY Centres. By visiting our website, browsing our products, placing an order, or otherwise using our services, you agree to these Terms of Service.
Please read these terms carefully before using our website.
1. Online Store Terms
By using this website and placing an order, you confirm that you are legally capable of entering into a contract or that you are using the website with appropriate permission where required.
You may not use our products or services for unlawful or unauthorised purposes.
You must not transmit viruses, malware, malicious code, or other harmful material through our website.
A breach of these Terms of Service may result in restriction or termination of your access to our services where appropriate.
2. General Conditions
We reserve the right to refuse service or cancel an order where reasonably necessary, including in cases involving suspected fraud, payment issues, product availability, misuse of our website, or violations of these terms.
You agree not to reproduce, duplicate, copy, sell, resell, or commercially exploit any part of our website or services without appropriate permission.
3. Accuracy of Information
We aim to ensure that information provided on our website is accurate and up to date.
However, occasional errors may occur in product descriptions, specifications, prices, images, availability, delivery information, or other website content.
We reserve the right to correct errors and update information where necessary.
Customers should review relevant product information before making a purchase.
4. Changes to Our Services and Prices
Product prices, availability, and other website information may change from time to time.
We may modify, suspend, or discontinue products, website features, or services where reasonably necessary.
Changes will not affect statutory rights or contractual rights that have already arisen from an accepted order.
5. Products and Services
Certain products or services may be available exclusively through our website and may be available in limited quantities.
We make reasonable efforts to display product images and colours accurately. However, the appearance of colours may vary depending on your device or screen.
Products may also be updated by manufacturers, resulting in minor differences in packaging, appearance, specifications, or accessories.
K H DIY Centres offers products across categories including hardware, DIY, pet supplies, toys, and related products.
Customers are responsible for reviewing product descriptions, specifications, dimensions, compatibility information, age recommendations, safety information, and other relevant details before ordering.
6. Orders and Billing Information
When placing an order, you agree to provide current, complete, and accurate information.
This includes your:
- Name
- Billing information
- Delivery address
- Email address
- Telephone number
- Other information reasonably required to process your order
We may decline or cancel an order where:
- Payment cannot be authorised
- A product is unavailable
- Pricing or product information contains an obvious error
- Fraudulent or unauthorised activity is reasonably suspected
- Delivery cannot reasonably be completed
- The order violates these Terms of Service or applicable law
If payment has already been collected for an order that we cancel, an appropriate refund will be issued.
7. Payments
Payments are processed using the payment methods displayed at checkout.
Third-party payment providers may process your payment information according to their own terms and privacy practices.
By submitting payment details, you confirm that you are authorised to use the selected payment method.
We may use reasonable verification and fraud-prevention procedures before processing or dispatching an order.
8. Shipping and Delivery
Orders are generally processed within 1–3 business days.
Our UK delivery options are:
Economy Shipping: 5–8 business days — Free
Standard Shipping: 3–4 business days — £15
Delivery estimates are provided in good faith and may occasionally be affected by circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address.
Please review our Shipping Policy for additional information.
9. Returns and Refunds
Eligible products may generally be returned within 30 days of receiving the order, subject to our Refund & Returns Policy.
Products should normally be returned unused, undamaged, complete, and in their original packaging where applicable.
For eligible change-of-mind returns, customers are generally responsible for return shipping costs.
Different conditions may apply to faulty, damaged, incorrect, personalised, hygiene-sensitive, or otherwise restricted products.
Approved refunds will normally be returned to the original payment method.
Please review our Refund & Returns Policy for complete information.
10. Optional and Third-Party Tools
We may provide access to tools, applications, or services operated by third parties.
These services may be provided subject to the third party's own terms, conditions, and privacy policies.
Your use of optional third-party services is at your discretion and should be based on your review of the applicable third-party terms.
11. Third-Party Links
Our website may contain links to third-party websites or services.
We do not necessarily control or operate these external websites and are not responsible for their independent content, availability, security, privacy practices, or terms.
You should review the relevant third-party policies before using their services or providing personal information.
12. Reviews, Comments and Other Submissions
Where customers are able to submit reviews, comments, photographs, feedback, or other content, the content must be genuine, lawful, and relevant.
You must not submit content that:
- Is knowingly false or misleading
- Infringes intellectual property rights
- Violates another person's privacy
- Contains unlawful, threatening, or abusive material
- Contains malware or malicious code
- Constitutes spam or fraudulent activity
We may moderate, restrict, or remove submitted content where reasonably necessary.
13. Personal Information
Personal information submitted through our website is handled in accordance with our Privacy Policy.
Please review our Privacy Policy for information about how we collect, use, store, and share personal information.
14. Errors, Inaccuracies and Omissions
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to:
- Product descriptions
- Product specifications
- Pricing
- Promotions
- Availability
- Delivery charges
- Delivery estimates
We reserve the right to correct such errors and update information.
If a material error affects an order you have already placed, we may contact you before proceeding with the order.
15. Prohibited Uses
You must not use our website or services:
- For unlawful purposes
- To encourage unlawful activity
- To violate intellectual property rights
- To submit false or misleading information
- To transmit malicious software
- To collect personal information unlawfully
- To interfere with website security
- To attempt unauthorised access to our systems
- To engage in fraudulent transactions
- To impersonate another person
- To interfere with the proper operation of our services
We may restrict access where we reasonably believe these terms have been violated.
16. Product Use and Safety
Products purchased from K H DIY Centres should be used only for their intended purposes and in accordance with applicable manufacturer instructions, warnings, and safety guidance.
For hardware and DIY products, customers should check compatibility, specifications, installation requirements, and safety instructions before use.
For toys and children's products, customers should follow applicable age recommendations, warnings, assembly instructions, and supervision guidance.
For pet products, customers should select products appropriate for the animal and follow relevant manufacturer instructions.
Where specialist or professional installation is required, customers should use an appropriately qualified person.
17. Disclaimer and Limitation of Liability
We aim to provide our website and services with reasonable care.
However, we cannot guarantee that the website will always be uninterrupted, completely error-free, or free from technical issues.
Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful.
Subject to applicable law, K H DIY Centres will not be responsible for losses arising from product misuse, failure to follow instructions, unauthorised modifications, or circumstances outside our reasonable control.
Your statutory consumer rights remain unaffected.
18. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting from your unlawful misuse of our website, violation of these Terms of Service, or infringement of another person's rights.
Nothing in this section limits any rights or protections that cannot legally be excluded.
19. Severability
If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable, that provision will be treated as severed to the extent necessary.
The remaining provisions will continue to apply.
20. Termination
These Terms of Service remain effective while you use our website or services.
We may restrict or terminate access where reasonably necessary because of serious or repeated violations of these terms, fraudulent activity, security risks, or unlawful conduct.
Any obligations or liabilities arising before termination may continue where appropriate.
21. Entire Agreement
These Terms of Service, together with other policies published on our website, constitute the agreement governing your use of our website and services, subject to applicable law.
Any failure by us to enforce a provision immediately does not necessarily constitute a waiver of that provision.
22. Governing Law
These Terms of Service are governed by the applicable laws of England and Wales, subject to mandatory consumer protections that may apply based on your place of residence.
Nothing in these terms restricts statutory rights that cannot legally be excluded.
23. Changes to These Terms of Service
We may update these Terms of Service periodically to reflect changes to our website, services, business practices, or applicable requirements.
The latest version will be published on khdiycentres.com.
Where appropriate, the Last Updated date will also be revised.
24. Contact Information
Questions about these Terms of Service can be sent to:
K H DIY Centres
69-71 Brudenell Grove
Leeds LS6 1HR
United Kingdom
Email: contact@khdiycentres.com
Phone: +44 11 3274 6986
Website: khdiycentres.com